frequently asked questions

WHERE ARE YOU LOCATED?

Our facilities are located in Elkhart, Bristol, and Middlebury, Indiana. You can browse the section on locations to choose between our properties. If you wish to visit our main office, you can reach us at 53400 County Road 113 in Elkhart, IN.

HOW CAN I CONTACT YOU?

You can get in touch with our office manager by calling or visiting our office. If you prefer writing, just fill out our form and we’ll get back to you in a flash!

WHAT ARE YOUR ACCESS HOURS?

You can access your rental anytime you need! All units are available 24 hours a day, seven days a week.

WHAT ARE YOUR OFFICE HOURS?

The office hours are as follows:

  • Monday (9 am – 5 pm)
  • Tuesday to Friday (9 am – 6 pm)
  • Saturday (9am – 3 pm)

WHAT IS DRIVE-UP ACCESS?

Drive-up access allows you to park your vehicle right next to your rental. Without it, you’d need to park your vehicle in a front lot and carry your items all the way into our self storage units. We don’t want you to waste that kind of time and energy.

HOW SAFE ARE YOUR FACILITIES?

Our properties are surrounded by security fencing and accessible through an electronic gate with an entry code. We have surveillance cameras all throughout our facilities, allowing us to constantly monitor all activity. Your belongings will be safely kept in our storage units.

DO YOU OFFER VEHICLE STORAGE?

We sure do! Our parking spots can hold a variety of vehicles, including cars, boats, RVs, and more. Call us today so we can decide together on the right space for your vehicle!

DO I NEED TO DRIVE OUT TO YOUR PROPERTY TO PAY MY RENT?

Only if you want to pay a visit to our friendly team! Otherwise, we set up an online bill pay feature — with an auto pay option — that allows you to manage your account from anywhere with an internet connection.

HOW DO I GET STARTED?

If you’re looking to inform yourself before starting, you can skim through our self storage tips or check out our FAQ page. If you’re ready to choose between our facilities, feel free to browse the locations page and pick the one that suits you. You can calculate the right unit size for you, too! We’re here for you every step of the way.

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